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Home › Information Library › Warranty
Manufacturer's Warranty
All of our finely crafted blinds, shutters, and shades are backed by manufacturers' warranties. Specific warranty information should have been included with your product packaging. In the rare event that these were mistakenly left out, we've also provided them here. For information on a particular warranty, select the manufacturer from the list below:
Blindsmax.com Brand
Residential Limited Lifetime Warranty:
Comfortex warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions.
The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation, cleaning, exposure to any and all natural and manufactured excessive heat sources. (Excessive heat sources include, but not limited to; magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.) This warranty does not cover variation in fabric color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas. Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). Normal wear and tear is not covered.
All moving parts, such as cords, will eventually wear out and fabric may fray. Comfortex considers these things as normal wear and tear and will carry a three year limited warranty. All fabric, including fabric vanes, panels, inserts, and shades carry a five year warranty. All wood alloy and faux wood slats carry a 5 year warranty.
This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, reinstallation of product, or any incidental or consequential damages.
If a Comfortex product is found to be defective in materials or workmanship, we will, at our discretion, repair, replace or refund the cost of a product which fails to conform to this limited warranty. Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Discontinued components or color selections will be replaced with the closest equivalent current product. This shall be your sole remedy under this limited warranty.
Who is Covered:
The limited lifetime warranty is extended to the original residential purchaser only, in the original window for which it was installed.
Woodwinds Wood Alloy Blinds Premium Performance Guarantee:
Woodwinds Wood Alloy Blinds are made from a highly engineered, high performance, proprietary material; specifically developed to stand up to damp or high humidity environments and applications with high heat or direct exposure. Woodwinds blinds outperform other wood blinds in harsher environments. Woodwinds material is guaranteed not to chip, crack, warp, bow (Some temporary bowing may occur in extreme high heat environments but slats will return to their original shape when temperature is reduced to normal. Acceptable bowing will not exceed published tolerances.), fade or discolor for life, or Comfortex will replace the blinds or refund your money, guaranteed.
Premium Performance Guarantee does not cover damage from misuse or abuse, normal wear and tear, failure to adhere to our instructions, shipping or installation/removal charges.
PERSONA and Odysee Color Warranty :
Comfortex utilizes state of the art technology to provide you Odysee Insulating Blinds and PERSONA Roller and Roman Shades within 2 Delta-E (DE) of the sample fabrics and colors found in the Odysee Insulating Blinds Personal Color System, Odysee Limited Edition and PERSONA Roller and Roman Sample Books. When viewed under different lighting sources such as fluorescent, incandescent, halogen, ultraviolet and others, fabrics may appear different to the eye. Comfortex utilizes the worldwide lighting standards of Daylight 65 (D65) as our official standard for measuring and qualifying color accuracy, because D65 daylight bulbs best represent actual "daylight" illumination. Slight color variations (under 2 DE) are within established industry standard and should be expected. This warranty is in addition to Comfortex limited lifetime warranty.
Graber
Limited Lifetime on:
1/2", 1" and 2" Aluminum Horizontal Blinds, 2" headrail and components, Wood, Faux Wood and Composite Blinds, Vertical headrails, channel panels, valances, sheer fabric, Natural Shades, Roller Shades, Solar Shades, Roman Shades, Cellular Shades, Pleated Shades with looped tape, Sliding Panels, and painted or stained cornices (unfinished cornices are not warranted)
Three year on:
2" vinyl slats, 2" acrylic slats, Vertical vanes (vinyl, S-shaped and fabric), and Pleated shades without looped tape
What is Covered
This product is warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:
1. The product was properly installed in a residential dwelling
2. The product was made or assembled exclusively from Springs Window Fashions’ materials and components
3. Springs Window Fashions’ recommendations were followed with regard to limitations and specifications
Who is Covered
This warranty extends only to you as the original purchaser of the above stated product.
Obligations to the Consumer
- The obligations of Springs Window Fashions are limited to the repair or replacement of parts or products found to be defective.
- Springs Window Fashions is not responsible for shipping costs or labor costs, for measuring and taking the product down or for remeasuring or reinstalling the product.
- If repairs are made under this warranty, the repairs will be made with like or similar parts.
Motorization
Components and accessories have a five-year limited warranty. Batteries not included.
What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by abuse, accidents, alterations, misuse or failure to follow instructions for measurement, installation, use, cleaning or maintenance. Normal wear and tear, including but not limited to the items or occurrences below, is not covered by the warranty.
- Unfinished cornices
- When left for extended periods in direct sunlight, plastics tend to yellow or crack
- Some slight warpage, as well as natural variations in color and grain, are normal with a wood product and are not considered defects. Areas of high humidity may cause excessive warpage of wood slats
- Some loss of color intensity or discoloration may occur in plastic materials or wood finishes when exposed to direct sunlight over long periods of time
- All fabrics can lose original intensity after long exposure to the sun
- Colors may vary from lot to lot and may not exactly match samples of previous purchases
- All cords will eventually wear out
Springs Window Fashions considers these items or occurrences normal wear and tear and they are not covered by this warranty.
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES.
No person is authorized to extend or alter this warranty.
SPRINGS WINDOW FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.
Some states do not allow the exclusion or limitation of incidental, punitive or consequential damages, so this limitation or exclusion may not apply to you.
Service
Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the product, etc. To obtain warranty service, contact the Blindsmax.com customer car team at 1-888-305-8020.
Norm Window Fashions
Norm® blinds & shades are backed by a Lifetime Limited Warranty against original defects in materials or workmanship for as long as the original purchaser owns the blind(s), provided that such products were properly installed. Any resale or other transfer of the product and/or materials voids this warranty.
3-Year Limited Warranty on:
Performance™ Essentials Faux Wood Blinds
What is Covered?:
Colorfastness is warranted on all textile products for three years. For honeycomb shades, cords are warranted for fraying for seven years.
Colorfastness is warranted for three years on faux-wood blinds along with painted and stained hardwood blinds. Wood materials may warp in high humidity areas. Operation cords tend to fray over time. The manufacturer considers these things normal wear and tear and are not covered by this warranty.
Exceptions:
Performance™ Essentials Faux Wood Blinds have a three-year limited warranty. Classic E Series Faux Wood Blinds have a one-year limited warranty. PureSafe™ has a 5-Year Limited Warranty, and a 3-Year Warranty for colorfastness. Different warranty periods and terms apply for commercial products and applications.
Motorization components are covered for one year from the date of purchase. Repair or remake of defective products is the sole remedy under this warranty and in no event shall Norm® or its licensed distributors or dealers be liable for costs to remove and/or reinstall the product. Repairs will be made with only like or similar parts. This warranty does not include shipping charges, costs of labor for measuring, installation, or trip charges. Warranty claims must be accompanied by proof of purchase, as well as details regarding the nature of the problem, location of the product, etc.
Please Note:
This warranty does not cover any conditions caused by normal wear and tear, unauthorized repairs, accidents, alterations, misuse, abuse, exposure to the elements, excessive humidity, fading, failure to follow instructions for measurement, installation, cleaning or maintenance.
This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. All other warranties, both expressed and implied, are explicitly disclaimed. In no event shall Norm Window Fashions® or Norm® distributors/dealers be liable or responsible for incidental or consequential damages,or for any other direct or indirect damage, loss, cost, expense or fee. Some states do not allow the exclusion or limitation of implied warranties, or incidental or consequential damages, so the above limitation may not apply to your state.
Phase II
What's Covered:
Lifetime: Entire product against manufacturing defects (i.e. a flaw in the product design, materials, or workmanship that causes the product to no longer function).
5 years: All fabric.
What's Not Covered:
Normal Wear and Tear.
- Any product that fails due to:
- abuse
- exposure to salt air
- improper installation
- accident
- extraordinary use
- improper operation
- alterations
- improper cleaning
- misapplication
- damage from pests/insects/pets
- improper handling
- misuse
- Costs associated with:
- product removal
- transportation to and from the retailer
- brand label removal
- product re-measure
- incidental or consequential damages
- product reinstallation
- shipping
NOTE: In the event there are multiple blinds/shades in the same room, only the defective blind/shade will be replaced.
To Report Shipping Damage:
If damage occurred during shipping, call our customer care team and report within 7 calendar days or else you may be denied credit for your damaged product.
To Obtain Service:
If you suspect this Phase II product has a manufacturing defect in materials or workmanship:
1. Locate the sales receipt
2. Call Blindsmax.com's customer care team (1-888-305-8020).
Any unauthorized returns will not be accepted.
Warranty Remedy:
THIS SHALL BE YOUR SOLE REMEDY UNDER THIS LIMITED WARRANTY. If this product is found to have a manufacturing defect in materials or workmanship, we will (at our discretion) do one of the following:
- repair the product
- replace the product
- refund the cost of the product
YOUR RIGHTS UNDER STATE LAW:
This lifetime limited warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Some states do not allow limitations on how long a warranty lasts, so the above limitations may not apply to you.
No agent, representative, dealer, or unauthorized employee has the authority to increase or alter the obligation of this warranty. This lifetime limited warranty supersedes any previous versions.