Frequently Asked Questions

General Questions:

How do I measure my windows?

It's easy! Our blinds & shades measuring guide explains how with simple steps and short easy-to-follow videos. Just remember to always use a metal tape measure! If you still need help, give us a call.

Can Blindsmax.com measure and install my blinds?

If you are in the greater Chattanooga area, we will be happy to provide this service at a reasonable price. We've also partnered with Nationwide Blind Installation to offer you professional installation of your blinds and shades. Search for a professional in your area

How accurate are the fabric colors on your website?

We do our best to depict an accurate representation of the actual swatch color. However, colors shown can vary from monitor to monitor. We offer free samples so that you can test out the fabrics and materials in your space. We actually recommend this method. There's no better way to ensure you're getting exactly what you expect.

Product Information

How do I clean my blinds?

The original installation instructions should provide care and cleaning instructions. However we've also put together a cleaning guide that covers the general instructions.

What do I do if a blind breaks?

Your blind may still be under warranty. Call one of our customer service representatives for help (888-305-8020).

Where do I get installation instructions?

Installation instructions are generally supplied by the manufacturers and are enclosed with the products you ordered. In the rare case that your instructions are inadvertently left out, you can also find installation instructions, organized by brand and blind type in our information library. If you still can't find what you're looking for, call 888-305-8020 to speak to a member of our team.

Do I need to buy any extra screws or mounting hardware?

Under normal circumstances, you wouldn't need to purchase any additional hardware or screws. The manufacturers provide the screws and hardware with your shipped product, but It’s not feasible for manufacturers to include screws that will work for all applications. If you're mounting the product to a surface other than wood or drywall, you may need to provide your own screws.

What blinds are the most energy efficient?

Vertical or horizontal slat-type window blinds are more effective at reducing summer heat gain rather than winter heat loss. If you want the most energy efficient window covering, we suggest cellular shades, specifically double cell blackout. If you prefer to have the slat option to open your blinds, but want the energy efficiency of cellular shades, try our insulating blinds.

What type of blinds are the best for doors?

Most blinds that you would use on a standard window can also be used on most doors. However, the thinner types such as 3/8" cellular shades, 1/2" aluminum blinds, or 1" wood blinds look best.

What can I use for a sliding/patio door?

Vertical blinds work great for covering these large openings. You could also choose a vertical cellular for added energy efficiency.

What is the difference between a solar shade and a roller shade?

Solar shades are a type of roller shade made of fabric woven tight enough to block out some sunlight but are open enough to see through. They come in a range of openness from 0-25%. The smaller the number the less open and the less you will be able to see through the shade. The higher the number the more open so the better the view and more light will pass through.

What is the difference between faux wood and composite blinds?

When talking about blinds, it's pretty common for people to use the terms "composite" and "faux wood" interchangeably. In some sense it's true: a composite blind could be considered a type of faux wood blind. But all faux wood blinds are not composites. The true difference between the two comes down to material. Most composite blinds are made of a mixture of wood pulp and synthetics--PVC or other plastic resins. Non-composite faux wood blinds are PVC only. Composite blinds are also lighter in weight than their PVC counterparts, making it easier to raise and lower the blind.

Why would I want to pay more for real wood blinds versus composite or faux wood?

There are many variables to consider when choosing between real wood vs. wood alternative blinds. Faux wood blinds weigh significantly more than real wood blinds, making them susceptible to mechanical failures after years of use. The wider and longer the blind, the more likely the tilt or lift mechanisms are to fail in time, in comparison to wood blinds. Additionally, there is a smaller width between ladder cords on faux wood blinds (this is due to the heavier weight that needs supporting). If you're opting for decorative tapes, there are more cords to cover, so it may not look the way you envision. Hardwood blinds also have a more high-end visual appeal. Stained slats highlight the grains and painted slats have a sleek appeal that works well with modern design schemes. As long as the blind isn't exposed to high temperatures or high humidity, they're sure to last a while.

Orders

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and Paypal. You can also opt to use PayPal's BillMeLater feature (subject to their terms and agreement).

Is my credit card information safe?

Absolutely! When you order from Blindsmax.com, your information is processed using the industry standard Secure Sockets Layer (SSL) technology which encrypts all data before it's transmitted. We do not save credit card numbers after your order is processed. If you desire, you can call 888-305-8020 and provide your information to a sales representative.

Can I change my order or cancel my order?

Orders are processed immediately when received. Call customer service at 888-305-8020 with your requests. Modifications or cancellation can only be adjusted or cancelled if production has not started.

Can I return the blinds I ordered?

Our blinds and shades are custom built based on the information you provide us. Because of this, we can't expect to resale any products you order. Items can only be returned if there is a warranty issue that cannot be corrected. If your product is determined to be manufactured wrong, defective, or damaged in shipment, the manufacturer will replace or repair the unit in question to the same specifications you ordered.

My blinds don't fit! What do I do?

Measuring accurately is important. Our products are made based on the information you provide. In the rare event that the manufacturer incorrectly makes your window covering, they'll replace it. Call customer our service team to discuss the options.

What is the processing fee?

Due to the ever increasing cost of processing orders (i.e. credit card fees, package handling, etc...) we have had to implement an industry standard "processing fee" to cover all those little extra fees. Our flat rate processing fee is now $9.95 per order.

Do I receive an order confirmation?

You will receive a detailed order confirmation by email within a few minutes of order submittal. If you don't see it in your inbox, check your spam or junk mail folders. If you don't receive confirmation, please call 888-35-8020 for a duplicate.

How long will it take to receive my order?

All orders are processed immediately. Your order will ship the day it is completed. Manufacturing times differ by product. Ordering different products on the same order may result in arrival on different days as they may be made by different manufacturers.

When do you charge my credit card?

We process your credit card the day you order your blinds or shades, as all orders are custom made.

Shipping

Does Blindsmax charge for shipping?

For standard shipments, there is no charge to ship in the contiguous United States. Blinds and shades larger than 94" (in width for horizontal blinds, and width and/or length for vertical blinds) will be shipped via freight and be subject to a flat rate $70 fee per order. All shutter orders ship at a flat rate $70 per order. Commercial orders will be quoted shipping costs.

Does Blindsmax ship to Alaska and Hawaii?

We do! But due to the high shipping fees, we're unable to provide free shipping to these states.

Who do you use for shipping?

Blindsmax's manufacturers use either UPS or FedEx for ground shipping. Products wider than 90" will be shipped via freight.

What if my order is damaged during shipping?

In the rare instance that your blinds or shades are damaged in transport, please call us immediately at 888-305-8020 and we will take care of the damage. You must notify us within 7 days of receipt that your order arrived damaged on delivery. After 7 days, we will not be able to repair or replace damaged items at no cost. All damaged shipments must be signed for as damaged.