Phase II Exterior Solar Shades

Blinds & Shades:

Products under 94" in width (or length for vertical blinds) ship free of charge via UPS and/or FedEx from the manufacturing facility located closest to you. Oversized shipments require delivery via freight with a one-time shipping cost of $99.00 per order.

Shutters:

Due to packaging and weight shutters do not ship free. All Shutter orders ship at a flat rate of $70.00 per order.

Commercial Orders:

Commercial orders will be quoted with the cost of shipping.

Alaska & Hawaii

Shipping to Alaska and Hawaii have additional charges and will be quoted at the time the order is placed.

Next day or second day air shipping is available on many, but not all, products at an additional cost. This is quoted when requested.

Product Warranty: Phase II

All our finely crafted blinds, shutters, and shades are manufactured to the highest standards of quality control by skilled American craftsmen.

What is Covered:

This product is warranted against original defects in materials or workmanship for as long as the original purchaser owns the product provided that:

Limited Warranty on:

Entire product against manufacturing defects (i.e. a flaw in the product design, materials, or workmanship that causes the product to no longer function).

5-year Warranty on:

All fabric.

What is not covered:

Normal Wear and Tear. Any product that fails due to:

• abuse
• exposure to salt air
• improper installation
• accident
• extraordinary use
• improper operation
• alterations
• improper cleaning
• misapplication
• damage from pests/insects/pets
• improper handling
• misuse
• Costs associated with: product removal, transportation to and from the retailer, brand label removal, product re-measure, incidental or consequential damages, product reinstallation, shipping

In the event there are multiple blinds/shades in the same room, only the defective blind/shade will be replaced.

To Report Shipping Damage:

If damage occurred during shipping, call place of purchase and report within 7 calendar days or else you may be denied credit for your damaged product.

To Obtain Service:

If you suspect this Phase II product has a manufacturing defect in materials or workmanship:

• 1. Locate the sales receipt
• 2. Call place of purchase

Any unauthorized returns will not be accepted.

Warranty Remedy:

THIS SHALL BE YOUR SOLE REMEDY UNDER THIS LIMITED WARRANTY. If this product is found to have a manufacturing defect in materials or workmanship, we will (at our discretion) do one of the following:

• repair the product
• replace the product
• refund the cost of the product.

Colors vary from lot to lot and may not exactly match sample swatch or previous purchases. Discontinued items or color selections will be replaced with the closest equivalent current product.

YOUR RIGHTS UNDER STATE LAW:

This lifetime limited warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Some states do not allow limitations on how long a warranty lasts, so the above limitations may not apply to you. No agent, representative, dealer, or unauthorized employee has the authority to increase or alter the obligation of this warranty. This lifetime limited warranty supersedes any previous versions.