At Blinds Max your complete satisfaction is our highest priority. You can shop with confidence knowing that we do not consider our job done until you have received your window coverings, installed them, and are enjoying them fully. This dedication to you is something we back-up with our 100% Satisfaction Guarantee.
If for any reason you are not satisfied, we will address all of your concerns promptly to make things right again. Should there be a mistake on our end because of human error, if your product was damaged in shipping, the problem will be fixed at our expense and not yours. We are confident that you will absolutely love your new blinds.
There are a few conditions that must be met before we can resolve a problem at our expense:
1. Since all window fashions you order at BlindsMax.com are custom-made, you must follow our measuring instructions for new blinds & shades. If your window blind or shade does not fit, but the measurements are what you requested in your order, the blind or shade will not be returnable or refundable.
2. Since monitor color can vary greatly, ordering a free sample is the only way we can guarantee color and texture. We can only guarantee that the color and texture of the product samples will match your final product if the products are ordered within 60 days of the date the sample was ordered. Most of our samples are shipped within 1 business day from the date of your order.
3. All returns must be returned in the same condition and packaging as they arrived in and require prior authorization for return from the BlindsMax sales team. Returns must also be done within 30 days of receiving the product, and all returns must be sent back at the customer's expense.